. Terms and Conditions


. Thank you for your interest in our company, the website and the products we sell through our online store: www.alsena.ro

. Please read this document carefully. This document (hereinafter referred to as “This document”, “Contract” or “Terms and Conditions”) represents the conditions for using the website www.alsena.ro (hereinafter referred to as the “Site”) and the conditions for placing product orders  through the website, including delivery and return conditions. By browsing our site or placing an order you agree to the Terms and Conditions described below. This document is a legal agreement – a contract between you and us. Please also read our Privacy Policy and Cookie Policy before browsing the site or placing an order. If you do not agree to these Terms or the Policies indicated above, please do not use the Site.


. Mandatory character. You understand that both this agreement and all policies it references (e.g., Privacy Policy, Cookie Policy) are binding on you. By browsing our site or placing an order, you the commitment to comply with this contract and the indicated policies.

. Changes and updates. We reserve the right to modify these Terms at any time and without prior notice. Your order will be subject to the terms in effect at the time the order is placed. By visiting our website you will find the most recent version of the Terms.

. We cannot guarantee that any products that have been included on the site at any given time will be available at any time. We reserve the right to stop selling a product at any time.

. Contact. If you have any questions or uncertainties, you can contact us with confidence at Email: alsena.furniture@gmail.com or by filling out the contact form and we will answer you as soon as possible.


. The website www.alsena.ro belongs to ALSENA COM IMPEX S.R.L., a company from Romania with registered office in Str. P-ta Garii no. 1 Locality Sarmasu Jud. Mures, registered in the Trade Register under no. J26/1986/1992, having fiscal identification code – RO1274470, e-mail: alsena.furniture@gmail.com.

. We are a company that deals with the production and online sale of indoor and outdoor furniture plus accessories.


. The Site processes personal data provided by you or collected from other sources as we have described in detail in the Privacy Policy.

. We are committed to complying with national and European legislation on the protection of personal data and the free movement of such data.

. By visiting and/or using the website www.alsena.ro and placing orders or by interacting with us through any method and/or any means of remote communication, you agree to the processing of your personal data as we have described in the Privacy Policy.

. You also declare that all personal data and information transmitted to us is correct. To the extent that the data does not belong to you, you declare that you have obtained the prior written consent of the data subject whose data you are transmitting to us or you declare that you are transmitting the data based on another legal basis according to Regulation (EU) no. 679/2016.

. We may collect information through cookies or other similar technologies, such as IP address, browser details or device used. If you would like to find out more information, we recommend that you access and review our Cookie Policy.


. In order to legally place an order on our site you must (1) be over 18 years of age and/or of full legal capacity; (2) agree to this Agreement; and (3) provide us with true, complete and current identity and contact information.

. Sales to minors. The site does not sell products to minors. If you are under 18, please have a parent/guardian to place the order on your behalf or authorize the placing of an order.


. Rules. By accessing, visiting, placing an order or performing any other activity on our site, you promise to comply with the following rules:

  1. You will use this site exclusively for making legitimate orders or for information;
  2. You will not make any false or fraudulent order, otherwise we reserve the right to cancel the order and inform the competent authorities or go to court to recover any damages caused;
  3. You will provide true, accurate, complete and up-to-date information;
  4. You will respect the intellectual property rights of any material found on this site.
  5. You will not carry out any kind of action that could bring any kind of damage to our site, otherwise we reserve the right to go to court to recover any damage caused.

. Consequences. We reserve the right to block the access of any user who violates the above rules, to cancel orders, to notify the competent authorities for administrative/criminal prosecution of any anti-social acts and to go to court for the full recovery of any damages caused, present or future, including unrealized benefits and court costs (including attorneys’ fees).


. Date of conclusion of the contract. The contract between you and us comes to an end when your order is expressly accepted by us and you will receive an email in which we will confirm delivery.

. Protection. To the extent that we will not accept your order, but you have been charged, we will refund you as soon as possible.

. The decision is ours. We reserve the right to decide, unilaterally and without specifying the reason, whether or not to conclude a sales contract. We will have no liability to you if we refuse to fulfill an order. Title to the products will only pass to you after you have paid all amounts due for the products, including delivery costs.


. We cannot guarantee that products found on the site at any given time will be available for purchase at any time. We will have no liability to you if a product is no longer available on the site. Although we will try to update the product availability information on the site in real time, we cannot guarantee that this information will be updated at any time. All orders will be subject to stock availability.

. Guarantees. To the extent that products are unavailable but you have already placed your order, we will inform you of the unavailability of these products and recommend similar products of equal or similar value that can be ordered. To the extent that you do not wish to order the similar products recommended by us, we will cancel the order, and to the extent that you have already paid the price of the products, we will proceed to return the sums of money as soon as possible.


. The price of the products is displayed in LEI on the website and includes value added tax. To the extent that there is an error in the price shown on the website, we will notify you as soon as possible and either refund the additional amount paid or request an additional amount. To the extent that the new price is not satisfactory to you, you do not respond to our request or we are unable to contact you, we will cancel your order and refund the amount paid as soon as possible.

. Product prices may be updated/changed at any time and such update/change will supersede any previous price. Your order will be charged at the time the order is actually placed.

. The payment of the ordered products can be done as follows: in cash upon delivery, by payment order/bank transfer in advance or online card payment.

. If you opt for online payment with your bank card, the processing of your card data is done through ING BANK, and we will not store any data related to your card.

. If you choose to pay by card, the issuing institution will proceed to validate and authorize the payment. In the event that the transaction is not processed for reasons beyond our control (e.g. non-existent funds on the card, expired card), the contract between us is not concluded and we will have no obligation to deliver the products, but you can select another method of payment payment or you can try processing the payment again with a valid card.

. Shipping or delivery charges are not included in the price, except for certain offers which will be brought to your attention, if applicable, through the site. For more information about the Delivery Policy, please refer to our website under the Delivery Policy section.

. No deliveries are made on Saturdays and Sundays. Please note that in certain situations, especially during the holidays or Black Friday, the delivery time may be extended, which may result from the congestion of courier companies or for other reasons beyond our control. The delay in delivery will not be due to our actions or inactions, but to an event external to us, in which case you agree not to hold us liable under any circumstances.


. We will not be liable for any delay or failure to perform our services if there is a force majeure or an act of God. Force majeure includes but is not limited to changes in laws or regulations, embargoes, wars, acts of terrorism, riots, fires, earthquakes, nuclear accidents, floods, strikes, epidemics, pandemics, weather conditions, and acts of hackers or service providers. Internet.


. According to GEO 34/2014, if you are a consumer (natural person) you have the right to withdraw from the contract, without any specific reason, within 14 days from the day on which you or a third party mandated by you, other than the carrier, entered in physical possession of the products. For more information on how to exercise your right of withdrawal, please see our website in the Return Policy section.


. The entire content of the website is the intellectual property of ALSENA COM IMPEX S.R.L. The site can be used by third parties only for information and/or placing orders.

. Website users do not have the right to download, partially or fully modify the website, reproduce partially and/or fully the website, copy, distribute, sell or exploit the website in any other way contrary to the interests of the ALSENA COM IMPEX S.R.L. Company, whether or not there is a commercial purpose.

. Any content (including but not limited to databases, graphic elements, brands, legal content) are the intellectual property of ALSENA COM IMPEX S.R.L. Company. The entire site is protected by Law no. 8/1996 on copyright and related rights, and for any infringement of intellectual property, we reserve the right to refer the competent courts for the full recovery of the damage, as well as to file a criminal complaint with the judicial bodies for prosecution criminal offense of the perpetrator.


. These Terms and Conditions constitute the entire agreement between you and us with respect to the subject matter of any Contract and supersede any other agreement, any other prior oral or written understanding between you and us.

. This Contract is binding. You may not transfer, assign or otherwise dispose of this Agreement or any of your rights or obligations hereunder without our prior written consent. We may transfer, assign, encumber, subcontract or otherwise dispose of a Contract or any of our rights or obligations under the Contract.

. This Agreement, as well as any use of the site, will be governed by Romanian law. Any dispute between us will be submitted to the Romanian courts for resolution.