. Delivery and Return Policy
. Our products are unique and with pretentious finishes. Our products have variable sizes and weights and therefore cannot be transported under any conditions.
. They are products with finishes that can degrade during handling, which few professional couriers carry.
. There are also products of small volumes for which a clear transport fee can be defined. The same product in large quantities can be heavy and can generate higher transport costs. There are products where packaging and protection costs have a significant value.
. That’s why we ask you that before you launch the order and pay, ask the company for information to confirm the stock and delivery conditions. International conditions and the consequences of war can also affect stocks.
. If you are a person who has nothing to do with technology, it is good to contact an authorized person or at least a connoisseur for simple products, both for advice and for assembly. However, there are many products that are included in furniture or in fittings and constructions only by certain professionals who know the technology and have specialized tools.
. The warranty for the products will only be granted if they are assembled by professionals for furniture that requires assembly by professionals.
. The online store www.alsena.ro is intended for all individuals over the age of 18 and all legal entities.
. For any purchase from www.alsena.ro, it is advisable to have a discussion with a consultant from the company.
. We are well trained people, we have been active in the field for 30 years, but please be patient so that we can give you the best advice. All the parts sold by us are assembled and used in compliance with certain conditions. Most of them are used indoors and maintained according to the instructions given by the manufacturer.
. We want you to be satisfied, especially when you purchase a beautiful product that will be positioned appropriately within your project!
. Depending on the availability of the products, the order processing term may vary.
. For the products in stock, the order processing term is 3 working days, while for the made-to-order products, the term is variable (2-6 weeks) depending on the complexity of the products and the volume of the orders.
. If the quantity requested by the Buyer is not available in stock at the time of placing the order, he will be notified of the new term and will be able to decide whether he agrees or not.
. The online store www.alsena.ro offers delivery by Fan courier, respectively Pall-EX, depending on the size of the product, if it needs to be palletized or not.
. The delivery will be made to the address mentioned by the Buyer.
. The delivery is made on the territory of Romania or other countries.
. The delivery fee will be communicated later and may change depending on the weight and volume of the package, as well as its destination.
. Orders are not shipped on Saturday, Sunday and during legal holidays.
. If the order may suffer delays, the Buyer will be notified by e-mail to the address mentioned in the order.
. Delivery time: 2-3 working days after the package leaves us (this time is added to the processing time of the order).
. We make every effort to ensure that the information on this site is as accurate as possible. However, we cannot guarantee that all descriptions of products or other types of materials are accurate, complete or error-free. If a product is different from the description on the website, you can return it in compliance with the Return Policy of the website and in accordance with the Romanian legislation in force.
. The products can be returned only if the Buyer has notified the return intention by e-mail to the Seller and by completing the return form below.
. The consumer, a person, has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason, within 14 days of receiving the product.
. The buyer has the obligation to return the purchased product only in the original packaging with the product label and in the condition in which it was received, without traces of assembly or other interventions. If a product will be damaged or have signs of wear, scratches, bumps, cracks, stains, burns, hanging material, discolouration, chips resulting from incorrect handling in the area of doors, block stairs, hallways or resulting from contact with different walls, products damaged as a result of improper unpacking, using hard or sharp objects that lead to cutting, rubbing or scratching the surfaces, rubbing with abrasive materials, using an indoor product in outdoor areas, exposing the product to direct sunlight, to direct heat sources (eg: a solid wood table placed next to a radiator), at temperatures that are too high or too low, humidity not respecting the instructions for use of the product (eg: a very low humidity in the case of solid wood leads to cracks), , we reserve the right to refuse the return.
. Return forms whose completion date exceeds the maximum deadline will not be taken into account.
. The return of the products is done by courier, at the Seller’s headquarters, respectively ALSENA COM IMPEX S.R.L. with registered office located in P-ta Garii no. 1 Sarmasu town 547515 Jud. Mures. The direct costs for returning the product fall exclusively on the Buyer.
. After receiving the return, the Seller will check the condition of the products and will return the amount paid (from which the transport fees will be deducted) within a maximum of 14 days to the Buyer’s account indicated in the return form.
. For orders paid by card, the amount will be returned to the card IBAN used for the transaction.